Refund Cancellation Policy
This Refund and Cancellation Policy applies to all purchases made on business.withrovrr.com and forms part of our Terms of Service.
If you are an individual seeking employment, please head over to our seeker platform at withrovrr.com for the refund policy applicable to you.
1. Our Approach
Rovrr is a business-to-business commercial service. Our refund framework is built around a simple principle: where Rovrr fails to deliver a service it committed to, we will make it right. Where the Platform performed as configured but the business outcome - the number, quality, or fit of candidates, or whether you ultimately hired someone - was not what you hoped for, that is an inherent risk of hiring, not a service failure, and is not grounds for a refund.
2. What Is Refundable
Item | Refundable When |
|---|---|
Role Pack plan | Ayla or the core matching engine fails to operate due to a verified, platform-side fault, materially affecting your ability to use the service during your billing cycle. A prorated credit or refund is issued for the affected period, at Rovrr's discretion. |
Urgent Hire | Rovrr fails to apply the Urgent Hire boost to your role as configured for its 7-day period. Refund or credit issued for the affected period. |
Priority Listing | Rovrr fails to apply the priority placement as configured. Refund or credit issued for the affected period. |
Any purchase | Billing error - duplicate charge, incorrect amount, or unauthorized transaction. |
3. What Is Not Refundable
3.1 Ayla Session Packs
Ayla Session Packs are non-refundable once purchased, regardless of whether the sessions are used. Sessions purchased in a pack do not expire. Sessions are a consumption-based credit, not a service commitment with a delivery deadline - their non-use is a usage choice, not a service failure.
3.2 Used Portions of a Role Pack Cycle
Once a Role Pack billing cycle has been accessed or used in the ordinary course - roles posted, candidates viewed, Ayla sessions run - that cycle is not refundable, save under the specific circumstances in Section 2.
3.3 Business Outcomes
The following do not constitute service failures and are not refundable:
- Dissatisfaction with the volume, quality, or relevance of candidates sourced, where Ayla and the matching engine functioned as configured for your role requirements
- Urgent Hire or Priority Listing, where the boost was applied to your role as configured, regardless of the number of candidates reached or whether you proceeded to hire any candidate - these boosts improve a role's placement and reach in matching candidates' feeds, and do not guarantee a specific number of candidates, candidate quality, or a successful hire
- Any outcome of a hiring decision made using information obtained through the Platform
3.4 Promotional Pricing
Early Adopter pricing, upgrade discounts, and other promotional offers are non-refundable and non-reversible once applied to a purchase. Cancelling a plan or closing your account does not entitle you to a refund of any discount value already applied.
4. Plan Expiry and Cancellation
Role Pack plans are prepaid for a fixed 90-day term and do not auto-renew - you are never charged automatically. Unless you have turned these notifications off, we notify you by email and in your dashboard 7 days before your plan expires and again on the day it expires; to continue, purchase a new plan from Billing. You may request cancellation of a plan at any time by writing to business@withrovrr.com; you retain access until the end of the current term. No refund is issued for the unused portion of a term upon cancellation, save under the circumstances in Section 2. Ayla Session Packs purchased separately do not expire.
5. How to Request a Refund
Email business@withrovrr.com with:
- Your registered company name and account email
- The relevant invoice, receipt, or transaction reference
- A description of the service failure, with supporting details where available
We will acknowledge your request within 2 business days. Approved refunds are processed to your original payment method through Cashfree Payments and may take up to 45 days to reflect, depending on your bank or card issuer's processing timelines. This timeline is an estimate, not a guaranteed deadline.
6. Disputed Transactions
If you believe you have been charged in error, contact business@withrovrr.com within 7 days of the charge with your transaction details. We will investigate and correct confirmed errors promptly.
7. Chargebacks
Please refer to Section 4 of our Terms of Service regarding the process for raising payment disputes prior to initiating a chargeback with your bank, card issuer, or payment processor.
8. For Job Seekers
If you are an individual using Rovrr to find a job, please head over to our seeker platform at withrovrr.com for the refund policy applicable to token and subscription purchases there.
9. Contact
Email: business@withrovrr.com