This Refund and Cancellation Policy applies to all purchases made on business.withrovrr.com and forms part of our Terms of Service.

If you are an individual seeking employment, please head over to our seeker platform at withrovrr.com for the refund policy applicable to you.

1. Our Approach

Rovrr is a business-to-business commercial service. Our refund framework is built around a simple principle: where Rovrr fails to deliver a service it committed to, we will make it right. Where the Platform performed as configured but the business outcome — the number, quality, or fit of candidates, or whether you ultimately hired someone — was not what you hoped for, that is an inherent risk of hiring, not a service failure, and is not grounds for a refund.

2. What Is Refundable

3. What Is Not Refundable

3.1 Ayla Session Packs

Ayla Session Packs are non-refundable once purchased, regardless of whether the sessions are used within your plan period. Sessions are a consumption-based credit, not a service commitment with a delivery deadline — their non-use is a usage choice, not a service failure.

3.2 Used Portions of a Role Pack Cycle

Once a Role Pack billing cycle has been accessed or used in the ordinary course — roles posted, candidates viewed, Ayla sessions run — that cycle is not refundable, save under the specific circumstances in Section 2.

3.3 Business Outcomes

The following do not constitute service failures and are not refundable:

• Dissatisfaction with the volume, quality, or relevance of candidates sourced, where Ayla and the matching engine functioned as configured for your role requirements
• Urgent Hire, where the screening and reporting process was completed by Rovrr within the committed timeframe, regardless of whether you proceeded to hire any candidate — Rovrr's commitment is to complete the screening process and deliver candidate reports, not to guarantee a specific number of candidates, candidate quality, or a successful hire
• Any outcome of a hiring decision made using information obtained through the Platform

3.4 Promotional Pricing

Early Adopter pricing, upgrade discounts, and other promotional offers are non-refundable and non-reversible once applied to a purchase. Cancelling a subscription does not entitle you to a refund of any discount value already applied.

4. Cancellation of Recurring Items

Role Pack plans are sold on a fixed 90-day cycle and do not auto-renew unless you have explicitly enabled auto-renewal. You may cancel auto-renewal at any time from your billing settings; cancellation takes effect at the end of your current cycle, and you retain access until that date. No refund is issued for the unused portion of a cycle upon cancellation, save under the circumstances in Section 2.

5. How to Request a Refund

Email business@withrovrr.com with:

• Your registered company name and account email
• The relevant invoice or transaction reference
• A description of the service failure, with supporting details where available

We will acknowledge your request within 2 business days. Approved refunds are processed via your original payment method (Razorpay for India-billed accounts, Stripe for international accounts) and may take up to 45 days to reflect, depending on your bank or card issuer's processing timelines. This timeline is an estimate, not a guaranteed deadline.

6. Disputed Transactions

If you believe you have been charged in error, contact business@withrovrr.com within 7 days of the charge with your transaction details. We will investigate and correct confirmed errors promptly.

7. Chargebacks

Please refer to Section 4 of our Terms of Service regarding the process for raising payment disputes prior to initiating a chargeback with your bank, card issuer, or payment processor.

8. For Job Seekers

If you are an individual using Rovrr to find a job, please head over to our seeker platform at withrovrr.com for the refund policy applicable to token and subscription purchases there.

9. Contact

Email: business@withrovrr.com